Shipping Policy


Ireland and Northern Ireland

We offer standard mail with An Post at present with options for registered ( with tracking) or standard post (no tracking). Standard Delivery with An Post is free for orders of €100 and over within Republic of Ireland and Northern Ireland. Customers will be required to change to this option before payment of order otherwise additional postage and packing will be charged. Free shipping on goods over the value of €100 is only applicable when delivering to one address. Multiple delivery addresses are not an option on this and therefore additional delivery charges will apply. Standard shipping within Republic of Ireland and Northern Ireland on goods below value of €100 will be charged at flat rate of €5.50.

Free Shipping – over €100 up to 2KG

Standard flat rate shipping €5.50 up to 2kg (no tracking)


At present we offer standard mail with An Post.

Small Packages

up to 499g cost €8.00
500g – .999kg cost €11.50
1kg – 1.99kg cost €14.50

1kg  will cost €28.00.
1.5kg cost €33.50
1.5 – 2kg cost€35.50   

UK & International Shipping

United Kingdom – Due to Brexit we are unable to offer direct shipping to the U.K. until shipping and customs has cleared its backlog.  UK Customers can contact directly for up to date information and cost of shipping.

 Rest of the World Please contact to get a quote for shipping to your country.

Customers will be responsible for any taxes due at point of entry into their country. (International Trade). Touchstone Healer does not collect taxes or any duties on behalf of the customer or countries government levies  and it is therefore the customers responsibility to pay any additional charges of duty and tax that may incur. Any queries or disputes with these charges are outside of the control of Touchstone Healer.

Registered Post

There is an option to upgrade to registered post at an additional cost which varies depending on location.  This option is available in the Shopping Basket when processing your order. Ensure “Registered Post” option is ticked. 

We reserve the right to use courier services and details of this will be updated here when this service becomes more economical than when posting with An Post.

Dispatch and Delivery Times

Dispatch – Orders are usually dispatched within 1-2 working days when product is in stock. Dispatch time may vary depending on availability. If a customised piece is ordered Touchstone Healer will contact the buyer directly and confirm an approximate dispatch time which will depend on the product that is being customised. Any item usually can be customised within 4-5 working days depending on the amount of orders in at that time.

Ireland and Northern Ireland – Standard Post – 3 -5 days delivery (no parcel tracking)

Mainland Europe and UK – 5 – 8 days delivery

Delivery time is out of the control of Touchstone Healer. Delays may be experienced at different times of the year but presently due to Corona Virus and Brexit all carriers are experiencing delays.

Local Pickup


There is an option to click and collect if within the locality.  When collecting item please have your invoice with you for collection of your goods.  At check out choose the option Local Pickup.