Privacy Policy

Touchstone Healer is committed to ensuring that your privacy is protected. This statement sets out the basis on which any personal data we collect from and about you, or that you provide to us, or will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

Data we collect and process

We will collect and process the following data about you:

Information you give us

This is information about you that you give us by corresponding with us by phone, e-mail or otherwise. It includes the information you supply us with when purchase a product or join our email list. The information you give us may include, but is not limited to, your name, address, e-mail address, phone number, photograph, etc.

Why we process your data

We process your data in order to comply with legal obligations to which we are subject, to perform the services you have requested of us or to take steps at your request prior to undertaking to provide services for you, because you have consented to our processing of your data or for the purposes of our legitimate interests, such as to inform you of changes to our services or to provide you with information about other services we offer.

Contact details

If you would like to contact us with any queries or comments in relation to your personal data, please: Send an e-mail to inforequest@touchstonehealer.ie

How we use your data:

We gather and use your information to:

  • comply with legal obligations we might be subject to
  • provide you with information about other services we offer that are similar to those you have already requested of us or enquired about;
  • to notify you of changes to our services;
  • to monitor and improve the quality of our services;
  • to allow you to participate in events organised by us;

Who we share your data with:

We may share your information partners of touchstonehealer.ie in connection with services that these individuals or entities perform for or with touchstone-healer.ie Our partners are restricted from using your data in any way other than to provide services for touchstone-healer.ie. All purchases from our site is processed through secure payment providers such as Stripe and PayPal so we do not hold any credit card information.

Data security:

We take our data security responsibilities seriously, employing the most appropriate physical and technical measures, including staff training and awareness. We review our data security measures and procedures regularly. Unfortunately, the transmission of information by means of the internet, including through email, is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to or from us by means of e-mail and any such transmission is at your own risk.

Data retention:

It is our aim to only hold your data for as long as this is necessary. Unless otherwise required under applicable law, we store your data for as long as we provide services to you and for a period of no less than six years beginning on the date we archive your file.

Where we store your information:

We might store your information in different places. Physical files are stored in our offices and our archives. Electronic files are stored on our secure servers.

Your rights

You have the right to request that we:

  • inform you whether we process your data, provide you with details relating to our processing, and with a copy of your data;
  • rectify any inaccurate data we might have about you without undue delay;
  • complete any incomplete information about you;
  • erase your personal data without undue delay,
  • are restricted from processing your data;
  • furnish you with the personal data which you provided to us in a structured, commonly used and machine readable format;

Where we process your data solely on the basis of your consent, you are entitled to withdraw your consent at any time. This will not affect the lawfulness of our processing before the withdrawal. You also have the right to lodge a complaint with the Data Protection Commissioner at any time. The exercise of your rights might be subject to certain conditions prescribed by law and we might require further information from you before we can respond to your request. You may exercise your rights by contacting us at the addresses or e-mail address provided above.

Changes to statement

We may update this privacy statement from time to time and will publish such updated version on our website, as appropriate.